We want ordering your PackMap to be simple. Here’s everything you need to know about delivery, returns and refunds.
Orders are normally dispatched within 1 to 2 working days.
Estimated delivery times and charges will be shown at checkout.
Once your order has been dispatched, we’ll send you a confirmation email with tracking information where available.
We ship PackMap internationally.
Delivery times and costs vary depending on destination and will be shown at checkout.
International orders may be subject to local customs duties, taxes or import charges. These are the responsibility of the customer.
If your order hasn’t arrived when expected, contact us at hello@pack-map.com and we’ll help.
You have 14 days from receiving your PackMap to tell us that you wish to cancel your order. You then have a further 14 days to return it to us.
To start a return, contact hello@pack-map.com with your order number.
You’re welcome to unfold and inspect your PackMap as you would reasonably inspect a product before deciding whether to keep it.
However, if a PackMap has been used for packing or travel, marked, stained, soiled, damaged or otherwise handled beyond what is reasonably necessary to inspect it, we may make a deduction from the refund to reflect any reduction in its value.
Unless your PackMap is faulty, damaged on arrival or incorrect, you are responsible for the cost of returning it.
We recommend using a tracked return service.
Once your return has been received, we’ll inspect it and process any refund due.
Where the statutory cancellation right applies, refunds are made within the required legal timeframe and include the cost of our standard delivery service. If you chose a more expensive delivery option, the additional delivery cost is not refundable.
Refunds will normally be made to the original payment method.
If your PackMap arrives damaged, is faulty or we’ve sent you the wrong product, contact hello@pack-map.com with your order number and, where possible, photographs showing the issue.
We’ll put it right.
Your statutory rights in relation to faulty or incorrectly described goods are not affected by this policy.
Custom or personalised PackMaps are created specifically for you and cannot normally be returned simply because you’ve changed your mind.
This does not affect your rights if the product is faulty, damaged or not as described. Personalised and custom-made products are generally exempt from the normal online change-of-mind return right.
Email us at hello@pack-map.com and we’ll be happy to help.